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Teambuilding: Intact Work Group |
We designed and facilitated a two day retreat for an intact workgroup of over 40 people. Working with a planning team, we designed a series of working sessions focusing on creating a new vision for the unit and establishing clearer roles and responsibilities for the sub-units. Skills sessions focused on conflict management and making and keeping commitments (accountability). In addition to the retreat, the consultant worked with the management team on improving their coaching skills and deepening their agreements about their roles as leaders of the group.
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Teambuilding and Leadership Development: Intact Management Team |
After conducting a needs assessment, we designed and facilitated a series of one day and half-day workshops for a management team. The teambuilding aspect of this intervention included creating a leadership vision; enhancing cross-functional relationships; and resolving conflict. Competency training focused on coaching skills; managing performance and goal setting; giving constructive feedback; emotional intelligence and decision making with competing priorities.
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Leadership Development Institute |
We designed and facilitated a six month leadership development institute for employees of a county government. Admission is competitive and limited to a small group of staff who range from managers to senior level line staff. The series of one and two day workshops covers topics such as leadership styles; MBTI and leadership; use of power and authority; emotional intelligence; managing teams; decision-making and giving effective performance feedback.
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Team Training and Culture Change |
CRG was contracted two years running to design and deliver a twelve day training program for newly formed cross-functional teams of local government employees and team leaders (over 150 team members). This project required development of a 12 day training program that had to be highly experiential and focused on three major outcomes:
The teams were formed to implement an initiative to foster coordinated service delivery and problem solving for clean, safe, healthy, and economically vibrant neighborhoods. The primary goal of the training program was to create and sustain teams which understood and began to use the planning and operational tools and processes needed to perform as high-performing, cross-functional teams. Participants evaluated the training activities at the end of each day, rating the day’s training on its relevance, group participation and engagement level, and usefulness. The training evaluation form asked the team members to rate standard elements of the training program, such as content, participation techniques and materials quality. A 1 to 5 rating scale was used, with 5 the highest rating. The average rating by the participants was 4.2 for relevancy, information value, and helpfulness in increasing their understanding of the team process and their roles in it. In their comments, team members also cited highly increased levels of commitment and motivation for the work of the initiative. |
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Coaching Skills for Leaders Training Program |
One of the projects that CRG was involved in was a World Bank management training program called “Coaching Skills for Leaders”. Carole Lyles Shaw was the lead facilitator and instructional designer on this program for nearly three years and the program is now a core offering in the World Bank Management Development Curriculum. Carole was asked to re-design a the pilot version of this training program for offering to all managers. She was also asked to design and facilitate highly customized modules for several cohort management teams. The customized approach covered coaching skills; virtual coaching and coaching in a diverse environment. In addition, Carole developed a customized version of the program as well as other training and teambuilding activities for a group of mentors in the IFC group of the World Bank. |
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