KEY INGREDIENTS

Key ingredients for successful organizational and individual change are:

• Teams as the core unit through which work is done
• Accountability based and goal oriented cultures
• Strong formal and informal channels of communication
• Relationships built on mutual respect, constructive and honest feedback and high levels of mutual regard
• Focus on continuous improvement and organizational learning
  

We work with all members of the system to identify strategies and implement solutions that help to move the organization closer to its goals. We address the following key areas throughout the consultation:

• Vision. Development of a broad statement that clearly defines the organizational vision for relationships in the workplace. A statement that conveys values and inspires commitment and action.
• Leadership. Managers who can "model" new behaviors in all their interactions with employees and customers.
• Accountability and Empowerment. Involvement by all members of the system in all stages of the process.
• Client and Customer Focus. Client/customer friendly systems; continuous improvement through client/customer centered measurements and feedback.
• System, Rewards and Integrating Mechanisms. Performance management systems; rewards and recognition programs; succession planning; compensation programs.